Conflict Resolution in Condominium Communities

April 16, 2026 - 12:00 PM - 02:30 PM

Conflict is inevitable in condominium communities — but how it is managed can determine whether issues are resolved constructively or escalate into serious disputes.

This in-person education session brings together a condominium lawyer, professional mediator, and mental health specialist to explore conflict from legal, practical, and human perspectives. Designed for condominium directors, managers, and industry professionals, the session will examine common sources of conflict, effective communication and de-escalation strategies, legal considerations, and the emotional dynamics that often underpin disputes.

Attendees will gain practical tools to manage challenging situations, protect the corporation, and support their own wellbeing — while understanding when professional intervention is required.This session will intentionally bring together three distinct but complementary perspectives to address conflict in condominiums from legal, practical, and human-impact angles.

Date: April 16, 2026

Registration: 11:30am

Lunch: 12:00pm -2:30pm

Presentation 12:30pm - 2:30pm

Location: Factory 100 Kellogg Lane London, ON N5W 0B4

Moderator:

Moderator

Courtney Cartmill, Director of Administration & Development – Client Services at Theresa Place Media

The Experts:

Condominium Lawyer

Michelle Kelly, Partner at Robson Carpenter LLP

Legal boundaries and obligations when conflict arises
Directors’ duties and risks when disputes escalate
Enforcement, compliance, and human rights considerations
When a situation requires legal intervention vs. alternative resolution

Professional Mediator / Conflict Resolution Specialist

Mark Bhalla, Vice President of CAO

De-escalation techniques for high-conflict situations
Managing difficult conversations and emotionally charged meetings
Preventing disputes from escalating into formal complaints or litigation
Practical communication tools boards and managers can apply immediately

Mental Health Specialist (e.g., Psychologist, Social Worker, Workplace Mental Health Professional)

Coming soon!

Understanding behaviour, emotional triggers, and stress responses
Managing interactions with distressed, angry, or vulnerable individuals
Setting healthy boundaries for boards and managers
Protecting personal wellbeing while dealing with ongoing conflict

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THANK YOU TO OUR PLATINUM SPONSOR

Celebrating South Western Ontario

Your Condo Connection to Education

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