Conflict Resolution in Condominium Communities
April 16, 2026 - 12:00 PM - 02:30 PM
Conflict is inevitable in condominium communities — but how it is managed can determine whether issues are resolved constructively or escalate into serious disputes.
Date: April 16, 2026
Registration: 11:30am
Lunch: 12:00pm -12:30pm
Presentation 12:30pm - 2:30pm
Location: The Factory 100 Kellogg Lane London, ON N5W 0B4
Moderator:
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ModeratorCourtney Cartmill, Director of Administration & Development – Client Services at Theresa Place Media |
The Experts:
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Condominium LawyerMichelle Kelly, Partner at Robson Carpenter LLP Michelle Kelly is a partner at Robson Carpenter LLP. She assists condominiums throughout Ontario with a range of condominium issues. Michelle previously served as a director for the Grand River, Golden Horseshoe and London chapters of CCI. She recently served as a court-appointed administrator for a condominium in Toronto. She enjoys travelling and spends most of her spare time watching her kids play baseball or do Brazilian Jiu-Jitsu. |
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Professional Mediator / Conflict Resolution SpecialistMarc Bhalla, LL.M. (DR), C.Med, C.Arb, C.Med-Arb, CCI (Hon's) Marc Bhalla is the Vice President of Policy, Programs & Dispute Resolution at the Condominium Authority of Ontario. Marc has helped Ontario’s condominium communities since 2002. Before taking on his executive role at the CAO, Marc had a private mediation/arbitration practice specializing in condominium dispute resolution. He was also an original member of the Condominium Authority Tribunal, mediating the very first cases of Ontario's online tribunal. Marc has a Master of Laws in Dispute Resolution from Osgoode Hall Law School, where he is now a faculty member. He has spoken across North America and been widely published. |
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Mental Health SpecialistMousumi Saha, Registered Psychotherapist with Canadian Mental Health Association - Thames Valley Mousumi Saha is a Registered Psychotherapist with over 14 years of experience supporting individuals and professionals in navigating emotional distress, relationship challenges, and conflict. Her work focuses on understanding the emotional and psychological factors that influence communication, behaviour, and stress, particularly in high-tension situations. At this session, Mousumi will explore the human side of conflict in condominium communities, offering practical insights on managing emotionally charged interactions, understanding behavioural triggers, and maintaining healthy professional boundaries while supporting personal wellbeing. |
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