Conflict Resolution in Condominium Communities

April 16, 2026 - 12:00 PM - 02:30 PM

Conflict is inevitable in condominium communities — but how it is managed can determine whether issues are resolved constructively or escalate into serious disputes.

This in-person education session brings together a condominium lawyer, professional mediator, and mental health specialist to explore conflict from legal, practical, and human perspectives. Designed for condominium directors, managers, and industry professionals, the session will examine common sources of conflict, effective communication and de-escalation strategies, legal considerations, and the emotional dynamics that often underpin disputes.
 
Attendees will gain practical tools to manage challenging situations, protect the corporation, and support their own wellbeing — while understanding when professional intervention is required.This session will intentionally bring together three distinct but complementary perspectives to address conflict in condominiums from legal, practical, and human-impact angles.

Date: April 16, 2026

Medium: In person, Venue TBD

Moderator:

sponsor
Moderator

Jessica Scott, Manager & Director at Eglinton Scott Real Estate Management & Consulting Inc.

The Experts:

Chris Jaglowitz Headshot
Condominium Lawyer

Michelle Kelly, Partner at Robson Carpenter LLP

  • Legal boundaries and obligations when conflict arises
  • Directors’ duties and risks when disputes escalate
  • Enforcement, compliance, and human rights considerations
  • When a situation requires legal intervention vs. alternative resolution
Bryce Mccandless Headshot
Professional Mediator / Conflict Resolution Specialist

Mark Bhalla, Vice President of CAO

  • De-escalation techniques for high-conflict situations
  • Managing difficult conversations and emotionally charged meetings
  • Preventing disputes from escalating into formal complaints or litigation
  • Practical communication tools boards and managers can apply immediately
Madeleine Stirland Headshot
Mental Health Specialist (e.g., Psychologist, Social Worker, Workplace Mental Health Professional)

Coming soon!

  • Understanding behaviour, emotional triggers, and stress responses
  • Managing interactions with distressed, angry, or vulnerable individuals
  • Setting healthy boundaries for boards and managers
  • Protecting personal wellbeing while dealing with ongoing conflict

SPONSOR THIS EVENT!

 

THANK YOU TO OUR PLATINUM SPONSOR

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Tel 519 453-0672 Email ccisw@cci-sw.on.ca